Wicksteed justly awarded!:
Wicksteed justly awarded! - 2010 has proven to be an incredible award winning year for leading UK play and sports equipment manufacturer, Wicksteed Playscapes. The company scooped top industry play design awards earlier in the year and has just won an award for Excellence in Customer Service and was a finalist in the Environment category in recognition of its environmental practises and outstanding customer service.
Phil Holden MD of Wicksteed, enthused, “We are thrilled to have won this award, especially at such an uncertain time economically and with cuts to Government funding for children’s outdoor play.
Our design and production teams strive to not only create the very best in children’s play and sports equipment but also look at the use of different materials and technologies to ensure our commitment to environmental standards is as high as possible.
We are proud of the services we offer to our customers and our well-trained customer service team provide superb before and after sales care. We have procedures in place to constantly monitor and measure customer satisfaction to ensure we are getting it right – repeat custom is the best marker!”
Judges comments:
Customer Services
"Both the application submitted and the visit by the judges to their premises in Kettering were met with a positive response. During the visit Wicksteed were able to demonstrate a summary of customer satisfaction surveys and, in particular, how they assisted and helped their customers with funding through grant finder and grant net schemes."
Environment
"Seeing first hand the creative approach that Wicksteed use to plan and build plays areas leaves a lasting impression. By using clever design to incorporate local landscape features this helps the area blend into the surrounding environment. Built with recycled products wherever possible shows real thought and passion for their product."
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Award-winning Team Wicksteed
Phil Holden - Managing Director and Katherine Perkins - Customer Services Manager receive the Customer Services Award from the judges
